Frequently Asked Questions
Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your orders.
When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you email firstname.lastname@example.org before the order ships you will be able to cancel for a full refund. Once the order is cancelled, you will receive an email notice.
HOW DO I RETURN AN ITEM?
If for any reason you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. We will review the return request and will send further instructions if the return is approved. Returned items must be in original packaging, unused.